Last Updated: January, 2026

Thank you for shopping with Healthyze® through yoaagility.com. We are committed to making our shipping process clear, reliable, and easy to understand.

This Shipping Policy explains order processing times, estimated delivery times, shipping fees, fulfillment locations, tracking, and what to do if your shipment is delayed or lost.

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Business days generally exclude weekends and public holidays.

During periods of unusually high order volume, promotional events, holidays, inventory transfers, or other exceptional circumstances, processing may take longer. If a significant delay affects your order, we will make reasonable efforts to notify you using the contact information provided at checkout.

Once your order has been processed and handed to the carrier, you will receive a shipping confirmation email with tracking information when available.

Actual delivery times may vary depending on:

• Destination country or region
• Fulfillment warehouse location
• Carrier availability
• Customs clearance
• Local postal or courier operations
• Severe weather or transportation disruptions
• Peak shopping periods and public holidays

Some orders fulfilled from warehouses closer to the delivery destination may arrive sooner.

Delivery estimates are provided in good faith and are not guaranteed delivery dates.

For orders below US$38, a flat standard shipping fee of US$2.99 applies unless a different shipping charge is clearly displayed at checkout.

The final shipping cost applicable to your order will always be shown before you complete payment.

For orders displayed in currencies other than U.S. dollars, the applicable amount may be converted based on the exchange rate used by our website or payment provider.

We currently ship to many destinations worldwide.

Shipping availability may depend on the destination, product restrictions, carrier coverage, customs requirements, and local regulations.

If we are unable to ship an order to the address you provide, we will contact you and, where appropriate, cancel and refund the affected order.

To provide reliable international fulfillment, orders may be shipped from domestic warehouses or third-party fulfillment facilities located in different regions, depending on:

• Product availability
• Customer destination
• Inventory location
• Shipping route availability
• Fulfillment efficiency

As a result, different orders—or different items within an order—may occasionally be fulfilled from different locations.

The fulfillment or return warehouse address may be different from our registered business address.

International shipments may be subject to customs processing, import regulations, VAT, duties, taxes, or other charges imposed by the destination country.

Where taxes, duties, or similar charges are collected by us, they will be disclosed during checkout where applicable.

Where they are not collected at checkout, local customs authorities or the delivery carrier may request payment in accordance with applicable local laws.

Customs procedures are controlled by local authorities and may occasionally affect delivery times.

Once your order has been shipped and tracking information becomes available, we will normally send a shipping confirmation email to the email address used when placing your order.

Please allow some time after receiving your tracking number for the carrier or tracking system to update. In some cases, tracking information may not appear immediately after dispatch.

Tracking events, estimated delivery dates, and carrier status updates are provided by the applicable shipping carrier or third-party tracking service and may change during transit.

If your tracking information has not updated for an extended period, or if your order has not arrived within the estimated delivery window, please contact our customer support team at service@healthyoastorevip.com.

When contacting us about a shipment, please include your order number and tracking number whenever possible.

Please review your shipping address carefully before submitting your order.

If you notice an error, contact us as soon as possible at service@healthyoastorevip.com.

We will make reasonable efforts to update the address before fulfillment begins, but we cannot guarantee that an address can be changed once an order has entered processing or has already been shipped.

Customers are responsible for providing a complete and accurate delivery address.

If a package cannot be delivered because the address supplied at checkout is incomplete or incorrect, the carrier may return the package or require additional delivery instructions.

If this happens, please contact our customer support team.

Additional shipping costs may apply if reshipment is required because an incorrect or incomplete address was provided by the customer, where permitted by applicable law.

Occasional shipping delays can occur due to circumstances outside normal fulfillment operations, including customs inspections, severe weather, carrier disruptions, local postal delays, transportation interruptions, or unusually high shipment volumes.

If your order has not arrived within the estimated delivery window, please contact: service@healthyoastorevip.com

Please include your order number and the email address used to place the order so our team can investigate the shipment with the carrier.

We will work with you and the applicable carrier to determine the appropriate next steps.

If tracking has not updated for an extended period or your shipment appears to be lost in transit, please contact our customer support team.

We may open an investigation with the shipping carrier before determining whether a replacement, reshipment, refund, or another resolution is appropriate.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

If tracking shows that your package has been delivered but you cannot locate it, we recommend first:

• Checking around the delivery location
• Checking with household members, neighbors, building staff, or reception
• Confirming the shipping address on your order
• Allowing up to 24–48 hours, as some carriers may scan packages shortly before actual delivery

If the package still cannot be located, contact us and we will assist with the carrier investigation.

If your order arrives damaged, incomplete, or with incorrect products, contact us as soon as reasonably possible.

Please provide:

• Your order number
• A description of the issue
• Photos of the package and affected products when relevant

This information helps us investigate and resolve the issue efficiently.

Shipping and delivery terms are separate from our return and refund procedures.

Before returning any product, please review our Return & Refund Policy and contact customer support for return authorization and the appropriate return address.

Healthyze® is owned and operated by Nanjing Daodanhou Technology and Trading Co., Ltd.

Nanjing Daodanhou Technology and Trading Co., Ltd. operates yoaagility.com as an official online website for the Healthyze® brand.

The registered business address above is not a product return warehouse.

For questions regarding shipping, tracking, delivery, or your order:

When contacting us about an existing order, please include your order number whenever possible.